Frequently Asked Question

Introduction

Your recovered data is stored in a special encrypted folder.  You can easily access these files using software called "VeraCrypt".  This is included with the recovered files.

Accessing your files

1. Open the VeraCrypt folder, and then open the folder related to your computer operating system.
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2. Run the installer to install the VeraCrypt software.
   1. Follow any prompts from your computer.
      
3. Start the VeraCrypt software, and click on [ Select File... ]
4. Browse to the "Recovered files" file.
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5. Select and open this file.
6. Click on [ Mount ]
   
7. Enter the password which Nörtti paikalle has given to you.
   1. You may need also to enter your computer administrator account.
8.  A window should now open showing your files.